Update Feb 2015: Are you using Outlook 2015 for OS X? Read the note at the bottom. I’m a Mac user. And Outlook for Mac makes me sad.
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That’s because, when compared to its Windows counterpart, Outlook for OS X (aka Outlook 2011) is an underperformer. Maybe it’s because the Windows version was built in the same shop as the Exchange service. Or maybe Microsoft has an understandable bias to Windows. Regardless, us Apple lovers pay the price. In fact, Microsoft’s own knowledge base says that Mac users may see performance issues if they receive as few as. Some of the difference can be attributed to how each client connects to the Exchange server.
Let people use Skype for Business to communicate with Skype users outside your organization. But, know that your Mac users won't be able to search I have customers who are 100% MAC users signing up for skype for business subscription just so that they can add their contacts from external. Set up Skype for Business (Lync) for Mac 2011 for Office 365. If your organization is using Skype for Business (Lync) for Mac 2011, you can use it with your Office 365work or school account. To use Skype for Business (Lync) for Mac 2011 with Office 365 you need to go to the Office 365 portal and click Install Skype for Business (Lync).
I’m going to explain this. And, if you’re having Outlook OS X performance issues (if it freezes, crashes, or forces you to rebuild your Microsoft User identity), I’m going to offer some tips for getting Outlook 2011 performing at a higher level. Outlook connection methods: Windows vs. OS X Most Windows users connect to Exchange via RPC/HTTP(s), aka Outlook Anywhere. This proprietary protocol was made specifically for Outlook for Windows and the Exchange server. Its main advantage is that the complexity of the connection is a lot lower.
Fewer moving parts means sturdier and faster connection. There’s another protocol for connecting to Exchange servers: EWS (Exchange Web Services). This one is built around Web Services, which allows most platforms to build clients to utilize it. OS X cannot use RPC/HTTP(s), so Outlook for OS X uses EWS, which is the best available method.
EWS is more complex than RPC/HTTP(s). There are more moving parts required to make the connection smooth. It requires more overhead. And it’s slower. If you’re a Mac user, you probably know this all too well. How to optimize Outlook for OS X Once you have a sense of the underlying protocol differences, you might think the situation is dire.
But as a Mac user, there are things you can do to make things easier for you. There are two categories I am going to concentrate on: mailbox size and disk health. Mailbox size: Outlook optimization category #1 With Outlook for OS X, we’ve seen a direct relationship between mailbox size and client performance: the larger the mailbox grows, the more Outlook’s performance will suffer.
It often comes to the point where your data gets corrupted and needs to be entirely rebuilt. So, of the two optimization categories, mailbox size is far more impactful. It’s especially valuable if you’re a power user or you have a fairly large mailbox. Set a shorter mail retention policy. Outlook for OS X doesn’t like big mailboxes. So set a policy to delete messages that are, say, 90 or 180 or 360 days old. This will keep Outlook lighter and, thus, speedier.
(The downside, of course, is that you lose all your old messages). If you’re an Intermedia customer, here’s guidance on. Archive your mail without deleting it. EWS clients such as Outlook for Mac tend to communicate a lot more with the server because the connection type is not as efficient as their Window’s kin.
The smaller the mailbox, the easier the communication. If you set up an email archiving policy on your sent or deleted items, you can remove your mail from the Exchange server, but keep it accessible on your local hard drive. This improves Outlook performance because it has fewer items to sync with the server. Please note: this is not the same thing as.
If neither of these options work for you, we have a few more tips in our in our Knowledge Base. But the two tips above are by far the most effective for reducing mailbox size and thus making Outlook more stable. Disk Health: Outlook optimization category #2 Outlook for OS X loves to use your hard drive. Not only does it store all your mailbox data on your computer, but it also relies heavily on hard drive operations to review all the objects in your mailbox and confirm that they match the server.
In addition, it reads your disk and verifies with the Exchange server every time you touch an object in your mailbox. Because of this, your Mac’s disk health has a big impact on Outlook performance. So here are a few tips.
Free up some space. Your hard drive will perform better when it has fewer items to sort through. In fact, disk performance tends to degrade significantly around 80% capacity.
Here’s some guidance from Apple on. If you want to see how much space you have, use the Disk Utility (located in Applications Utilities). Upgrade to flash memory. Newer Macs use flash memory, which offers the latest and greatest in disk performance. If your hard drive is the cause of hardware performance problems, consider upgrading to a new machine with flash memory.
Switch to OWA. If all else fails, give up on Outlook and start using the Outlook Web App (OWA). If you’re running Exchange 2013, OWA contains all of the features as the desktop version of Outlook—but, because it’s web-based, doesn’t have any performance issues. It even has an offline mode! If you’re an Intermedia customer,. Update for Outlook 2015 (Added February, 2015) So the version of Outlook for Mac—Outlook 2015— is here.
The big question: will it perform better than Outlook 2011? The jury is still out.
However, I can tell you this: Outlook 2015 is still using the Exchange Web Services (EWS) protocol. This means it is still not as robust as Outlook for Windows. Microsoft does claim there is a performance improvement, mainly based off database improvements that they’ve made. Instead of their old proprietary format, Outlook 2015 is using SQLite, which is a quicker and more compact database engine. Its source code is public domain, which means Microsoft has the rights to tweak in ways that optimize it for Outlook.
Another exciting update is that Microsoft claims to have removed the latency between e-mail delivery caused by EWS. This is in part due to the fact that Outlook 2015 will have push e-mail delivery, which allows it deliver emails instantly, similar to how Facebook message notifications appear the moment the message is received. Here’s the good news: you can try it for yourself. Outlook 2015 can run side-by-side with Outlook 2011, so you can give it a test drive without fully committing to it. Want to talk to us about Outlook for OS X? If you’re an Intermedia customer, we’d be happy to talk to you about any Outlook performance issues you might be having.
Call us at (800) 379-7729. If you’re not an Intermedia customer, learn more about —which, by the way, is extremely Mac-friendly. Ask us about free expert migration and a 30-day risk-free trial.
Skype for Business for Mac Updated: August 22, 2018 Latest issues added or updated. Server update Without or, Skype for Business on Mac requires Mobility enablement on the server side. After updating to builds 9317.272 or 8309.973 or later, Mobility enablement will no longer be required. You can download these updates at. You can also find more information at.
Known issues Issue Comment Outlook integration Requirements for Skype for Business and Outlook integration on Mac:. Mac Outlook version 15.28 or later is required. Skype for Business must be running. Same user account needs to be signed into Outlook and Skype for Business. Troubleshooting Outlook integration in case Contacts don’t show presence, online meetings fail to schedule, or there is no dial-in information in meeting invitation:.
Ensure the user account is the same in Outlook and Skype for Business. Restart Outlook. Reinstall Skype for Business on Mac. Perform clean uninstall of Lync 2011. See for more information.
Ensure Skype for Business is running and signed in. Can’t see users’ Skype for Business presence in Outlook 2016 for Mac If you have Lync for Mac 2011 installed on the same Mac device, Lync for Mac might have changed the configuration. Recommend that you reinstall Skype for Business on Mac. Can't search Skype directory Skype for Business on Mac users can't search the Skype directory, although you've this functionality for your organization. However, Skype for Business on Mac users can communicate with Skype users if they know the Skype user's Microsoft account. See Side-by-side installation Side-by-side installation of Skype for Business and Lync is not supported on Mac.
We recommend that you perform a clean uninstall of Lync for Mac 2011 prior to installing Skype for Business. Cannot sign in to Skype for Business Some Lync profiles might be different from Skype for Business on Mac profiles and can cause a discrepancy. See for more information. Mobility Policy required With the release of and, we will support Skype for Business on Mac as a desktop application.
This means that having a mobility policy assigned to Mac users will not be required. Until these server updates, Mobility enablement on the server side is required.
Meeting invitations only display a single dial-in number Fix: Update to Outlook 2016 for Mac build 15.32 or later. Single/tabbed window experience not available By default, if your topology meets the following requirements, all conversations will be shown in a single/tabbed window. However, there are cases when the client can’t detect if server-side conversation history is enabled and it will not default to single window view. This can be remedied by updating settings in Preferences. Requirements for single/tabbed window experience:. Skype for Business Online or Skype for Business Server 2015.
Server-side conversation history enabled. Troubleshooting if single window mode is not available, check the following:. Preferences General Show conversation in separate windows is unchecked. Adding a distribution group that has more than 100 contacts will result to 100 contacts only Workaround: To view the full member list of distribution group, use Outlook to expand the group. Search contacts limitation There is a known limitation with Mac search where it will not show personal Outlook contacts, federated contacts, and Skype consumer contacts; it can only show contacts in the local Active Directory.
Desktop viewing in Skype for Business on Windows client While in a peer-to-peer session between a Windows Skype for Business client and a Mac Skype for Business client, and sharing is started by the Mac Skype for Business client, the Windows Skype for Business client will not be able to see the Mac user's desktop. Desktop viewing is currently not supported in this Skype for Business scenario for Windows on-premises users. Workaround: Users can join a conference call or use 'Meet Now.' PSTN conference info missing in Outlook for Mac PSTN conference info is missing when scheduling an online meeting in Outlook for Mac. Workaround: To fix this issue, you have to delete an Outlook setting:. Exit Outlook for Mac. Open Terminal.
Type: defaults delete com.microsoft.Outlook OnlineMeeting. Start Outlook for Mac. Skype for Business on Mac fails to sign-in (Skype for Business Server Online, Exchange Server Online, Identity managed on-premises with ADFS 3.0 and WIA authentication enabled for wiasupporteduseragents-Mozilla/5.0) Workaround:.
Remove “Mozilla/5.0” from the WIASupportedUserAgents parameter in AdfsProperties. Essentially, you will need to:.
Run Get-AdfsProperties select wiasupporteduseragents and get the output. Then remove only “Mozilla/5.0” from the output.
Then run Set-AdfsProperties -WIASupportedUserAgents with the output from step b. Revert back to using Lync for Mac 2011. Note: Skype for Business on Mac gets represented by the underlying ADAL library as user agent Mozilla/5.0 (no option to set it from the app), and Windows Integrated Authentication is generally used only for Windows clients and therefore not supported by ADAL library on Mac. Contact Management, including Delegate Management, is only supported on Skype for Business Server 2015 with UCS disabled Users on Skype for Business Server 2015 cannot modify their contacts list in Skype for Business if a user account is enabled by the Skype for Business administrator for the Unified Contact Store (UCS) for Exchange.
If the users are hosted on Lync Server 2013, Contact Management is not supported. Users can make changes to their contacts list in Outlook.
Delegate Management can be done by the Lync or Skype for Business administrator using the SEFAUtil administrative tool. Skype for Business Server 2015 with UCS disabled is the only currently supported Contact Management. Enhanced 911 (E-911) support Support for E-911 emergency calls made from Skype for Business on Mac has the following requirements for on-premises servers:. Skype for Business on Mac version 16.11 or later. Skype for Business Server 2015, or Lync Server 2013, November 2016 update (CU8 HF1).
Enable911 in CsPlatformServiceSettings must be true. West Safety Services customers: Emergency Gateway Version 5.4. EnhancedEmergencyServicesEnabled property of the user’s location policy is enabled or. EnhancedEmergencyServicesEnabled property is enabled on the location policy applied to the network site of the subnet to which the user is connected (Skype for Business Server 2015, required).
Instant messaging (IM) notification for emergency calls not sent to a distribution list For users of Skype for Business Server 2015, sending an IM notification of an emergency call placed from Skype for Business on Mac to a distribution list (as specified by the the notification URI in the location policy) requires the. In Outlook, cannot join a meeting from a non-federated organization Users cannot join a meeting from another organization that isn’t federated with your organization when users click the join links in Outlook. Workaround: Join the meeting from the Meetings tab inside the app (version 16.11.149 and later). Large PowerPoint files cannot be shared in a meeting PowerPoint files that are larger than 30 MB can't be shared in a meeting from Skype for Business on Mac. Workaround: Open the PowerPoint file on the computer and share the screen in the meeting. Features not available in this release If you have Skype for Business Server 2015, see the Skype for Business on Mac column in. If you have Lync Server 2013, see the Skype for Business on Mac column in.
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